1. Money-Back Guarantee
PVA Codes offers a comprehensive money-back guarantee to ensure customer satisfaction. We are committed to providing reliable SMS verification services and will refund your money if we cannot deliver as promised.
2. Refund Eligibility
You are eligible for a refund in the following circumstances:
- SMS Not Received: If you don't receive the SMS within 10 minutes of ordering
- Service Not Working: If the virtual number doesn't work for the intended service
- Technical Issues: If there are technical problems on our end
- Wrong Service: If you accidentally ordered the wrong service
- Duplicate Orders: If you accidentally placed duplicate orders
- Unused Credits: If you have unused credits in your account
3. Refund Process
Our refund process is simple and transparent:
- Contact our support team within 24 hours of the issue
- Provide your order details and explain the problem
- Our team will investigate the issue
- If eligible, refund will be processed within 24-48 hours
- You'll receive confirmation via email
4. Refund Methods
Refunds are processed through the original payment method:
- Credit/Debit Cards: Refunded to the original card (3-5 business days)
- PayPal: Refunded to your PayPal account (1-3 business days)
- Cryptocurrencies: Refunded in the same cryptocurrency (1-2 business days)
- Bank Transfers: Refunded to your bank account (5-10 business days)
5. Refund Timeline
Refund processing times:
- Request Review: Within 24 hours
- Approval: Within 48 hours
- Processing: 1-2 business days
- Payment Method: Varies by payment type
6. Non-Refundable Items
The following are not eligible for refunds:
- Successfully used virtual numbers
- Received SMS messages
- Processing fees (if applicable)
- Service charges
- Requests made after 24 hours
- Violations of our terms of service
7. Partial Refunds
Partial refunds may be provided for:
- Unused credits in your account
- Bulk orders with some failed numbers
- Service interruptions affecting partial orders
- Technical issues affecting some services
8. Account Credit
Instead of a refund, you may choose to receive account credit:
- Credit is added to your account balance
- Can be used for future orders
- No expiration date
- Available immediately
- Can be refunded later if requested
9. Dispute Resolution
If you disagree with a refund decision:
- Contact our support team for review
- Provide additional evidence if needed
- Escalate to management if necessary
- We aim to resolve all disputes amicably
10. Chargebacks
Our policy on chargebacks:
- We prefer to resolve issues directly
- Contact us before initiating a chargeback
- We provide detailed transaction records
- Unjustified chargebacks may result in account suspension
- We work with payment processors to resolve disputes
11. Refund Documentation
When requesting a refund, please provide:
- Order number or transaction ID
- Date and time of the issue
- Detailed description of the problem
- Screenshots if applicable
- Your account email address
12. Refund Notifications
You will receive notifications for:
- Refund request received
- Refund approval or denial
- Refund processing status
- Refund completion
- Account credit additions
13. Contact Information
For refund-related questions, contact us at:
- Email: info@pvacodes.com
- Phone:
- Live Chat: Available 24/7 on our website
- Support Ticket: Via your account dashboard